Deliveries and returns
DELIVERY
|
DELIVERY |
DELIVERY METHOD |
SHIPPING COSTS (FREE FROM 300€ OF PURCHASE) |
ESTIMATED DEADLINES |
|
France |
DHL Express |
10.00 € |
3-5 working days |
|
European Union |
DHL Express |
15.00 € |
6 working days |
|
Rest of the world |
DHL Express |
25.00 € |
10 working days |
When you place an order, you will receive an email confirming receipt. Once your order and payment details have been verified and approved for dispatch, we will send you an email to let you know.
In the event of a problem during the processing of your order, we will send you an email to inform you and possibly ask you for more details.
All items are shipped from BY MARIE stores. If you have ordered items from more than one BY MARIE store, then you will receive delivery from each store separately. The delivery costs will then only be counted once, the other deliveries will be borne by BYMARIE.COM.
You will receive email updates on the progress of your order and its delivery. You can also check its status from your account and see all the steps. On UPS, you can also track your shipments with the tracking number that you will have received by email.
Shipping rates and delivery times vary depending on the service chosen at checkout and depending on the delivery area, please see our Shipping section for more information. Please note that BYMARIE.COM cannot be held responsible for any delays in orders due to delayed customs clearance or payment transactions.
Please note that in the event of non-receipt of your order, you have 30 days after the dispatch date to contact us. Beyond this 30 day period, we cannot guarantee a refund.
The customer is solely responsible for a lack of delivery due to a lack of indication when placing the order.
The customer can choose from the following delivery methods:
• UPS Express Saver
• UPS Access Point: being installed
• Courier (Only for Paris and its inner suburbs: Boulogne, Issy-les-Moulineaux, Ivry-sur-Seine, Levallois, Montreuil, Montrouge, Neuilly, Pré-Saint-Gervais, Saint Ouen)
• Withdrawal in store without delivery costs for certain items only
The parcel is delivered according to the shipping method chosen by the Customer and is delivered to the recipient against signature of a delivery slip (depending on the delivery method), to the delivery address indicated during the ordering procedure.
It is the Customer's responsibility to check the external appearance of the packaging and to note on the delivery note any visible damage to the packaging.
SHIPPING INFORMATION:
We deliver worldwide by UPS, Monday to Friday between 10 a.m. and 6 p.m. Please note that not all services are available in all countries. The shipping costs will be indicated to you during your order depending on the country of destination.
Delivery times vary depending on the delivery method chosen:
For France :
Courier: the same day if you order before 2 p.m.
UPS: 24H-48h if you order before noon*
For most destinations in Europe and USA: delivery in 4-6 days*
For the rest of the world: delivery in 6-10 days*
* The delivery times indicated are given for information only and are based on the time of shipment of your package. BY MARIE declines all responsibility for any delays caused by the customs clearance process or by late payment.
For more information on deliveries, please refer to our CGV.
RETURN
For any return, you have a period of 14 clear days from receipt of the products ordered.
Please contact our Customer Service using the contact form. contact or call our Customer Service on +33 (0)1 40 26 26 03 (Available Monday to Friday from 10 a.m. to 6 p.m.). To On this occasion, the customer may specify whether he wishes a refund or, in special cases, a credit note.
The products must be returned in perfect condition, complete (accessories, instructions, warranty, etc.) accompanied by the invoice and a note of explanation recalling the contact details of the customer as well as his wish to receive a refund or a credit note, to the following address:
ESHOP BY MARIE
10, rue Bachaumont
75002 Paris
The shipping costs related to the return of the products remain the responsibility of the customer unless the product received is not in conformity or has a manufacturing defect.
Any customs fees related to the return of a product from a foreign country are also the responsibility of the customer.
BY MARIE strongly advises its customers to return the products by UPS. The customer also has the option of choosing the carrier of his choice.
For more information on deliveries, please refer to our CGV.