Deliveries and returns

DELIVERY RETURN

DELIVERY

 

When you place an order, you will receive an email confirming receipt. Once you have checked your order and payment details and it is approved for shipment, we send you an email to inform you.

In the event of a problem during the processing of your order, we will send you an email to inform you and possibly ask you for more details.

All items are shipped from BY MARIE stores. If you have ordered items from more than one BY MARIE store, then you will receive delivery from each store separately. The delivery costs will then only be counted once, the other deliveries will be the responsibility of BYMARIE.COM.

Outside the European Union, customs or import taxes may be added to the price of our products and remain the responsibility of the customer. It is therefore the customer's responsibility to check with his local customs office before purchasing.

You will receive updates by email on the progress of your order and its delivery. You can also check its status from your account and see all the steps. On UPS, you can also track your shipments with the tracking number that you will have received by email.

Shipping rates and delivery times vary depending on the service chosen at checkout and the delivery area, please see our Shipping section for more information. Please note that BYMARIE.COM cannot be held responsible for any delays in orders due to delayed customs clearance or payment transactions.

Please note that in the event of non-receipt of your order, you have 30 days after the dispatch date to contact us. Beyond this 30 day period, we cannot guarantee a refund.

The customer is solely responsible for a lack of delivery due to a lack of indication when placing the order.

The customer can choose from the following delivery methods:

•DHL Express

• Courier (Only for Paris and its suburbs: Boulogne, Issy-les-Moulineaux, Ivry-sur-Seine, Levallois, Montreuil, Montrouge, Neuilly, Pré-Saint-Gervais, Saint Ouen and Marseille)

• In-store pick-up free of delivery fees depending on the items ordered.

The parcel is delivered according to the shipping method chosen by the Client and is delivered to the recipient at the delivery address indicated during the ordering process.

It is the Customer's responsibility to ensure the exterior appearance of the packaging and to note on the delivery slip any damage visible on the packaging.

SHIPPING INFORMATION:

We deliver worldwide by DHL, Monday to Friday between 10 a.m. and 6 p.m. Please note that not all services are available in all countries. The shipping costs will be indicated to you during your order depending on the country of destination.

Delivery times vary depending on the delivery method chosen:

For France :

Courier: the same day if you order before 2 p.m.

DHL: 24H-48h if you order before noon*

For most destinations in Europe: delivery in 2-3 days*

For the rest of the world: delivery in 6-10 days*

* The delivery times indicated are for reference only and are based on the shipping time of your package. BY MARIE declines all responsibility for any delays caused by the customs clearance process or by late payment.

For more information on deliveries, please refer to our T&Cs.

RETURN

For all returns, you will find a form in your order. Fill it out and follow the steps given. However, if the form is not present, you can download it here.

 

The products must be returned in perfect condition, complete (accessories, instructions, warranty, etc.) accompanied by the invoice and the return form, to the following address:

 

ESHOP BY MARIE

10, rue Bachaumont

75002 Paris

 

You have a period of 14 clear days from receipt of the products ordered.

 

Shipping costs related to the return of the products remain the responsibility of the customer unless the product received is non-compliant or has a manufacturing defect.

 

Any customs fees related to the return of a product from a foreign country are also the responsibility of the customer.

 

For more information on deliveries, please refer to our T&Cs.