Q&A

SECTION 1 — CUSTOMER ACCOUNT

Is it necessary to create an account to place an order?

He You need to create an account to place an order. Having a BY MARIE account allows you to track your orders in real time, keep a history of your purchases, manage your saved addresses, and enjoy a more personalized experience with each visit.

How do I create my BY MARIE account?

Click the account icon at the top of the page and enter your email address and a password. Activation is immediate. You can also subscribe to our newsletter to receive early access to our new selections, exclusive collaborations, and private invitations.

How do I update my personal information?

From your account, go to the "Personal Information" section to modify your contact details, delivery addresses, or contact preferences. For any difficulties, our customer service is available at service@bymarie.fr.

How can I benefit from the 10% discount on my first order?

By subscribing to the BY MARIE newsletter, you will receive a 10% discount code to enter in your shopping cart during your first purchase. This offer is valid only once and cannot be combined with any other ongoing promotions.

How do I unsubscribe from the newsletter? And how do I resubscribe?

An unsubscribe link is included at the bottom of every BY MARIE email. You can also manage your communication preferences directly from your account. To resubscribe, go to bymarie.com and enter your email address in the designated area.

How do I delete my BY MARIE account?

To request account deletion and the removal of your personal data, please contact our customer service department at service@bymarie.fr. In accordance with the GDPR, your request will be processed within the legally mandated timeframes.

Is my personal data secure?

BY MARIE is committed to protecting your data in strict compliance with the GDPR and French law. Your bank details are never stored on our servers. Payments are processed by certified providers. Your data is never shared with third parties without your consent. See our Privacy Policy for full details.

 SECTION 2 — THE SPIRIT BY MARIE

Who is BY MARIE and what is the vision behind this concept store?

BY MARIE is a multi-brand concept store founded over 25 years ago in Paris by Marie Gas. A passionate curator, she meticulously selects emerging and influential designers of fashion, accessories, and jewelry, chosen for their craftsmanship and unique vision. The BY MARIE universe is expressed in two boutiques in Paris: Avenue George V and Rue Etienne Marcel, as well as in Saint-Tropez and Marseille, and online. bymarie.com.

What brands and designers can be found at BY MARIE?

BY MARIE brings together a confidential selection of recognized designers and young talents: Gas Bijoux, Marie Lichtenberg, Ulla Johnson, Forte_Forte, Monoki, Selim Mouzannari, Harris Wharf London, Blazé Milano, Shiloh Heritage… The selection is perpetually renewed as Marie Gas makes new discoveries during her travels, with a constant focus on craftsmanship, rarity and unique pieces.

Are the items sold at BY MARIE authentic?

Absolutely. BY MARIE maintains direct and privileged relationships with all the selected designers and brands. Each piece is purchased directly from its creator, giving you the absolute guarantee of acquiring an authentic item, often a limited edition and unavailable elsewhere.

What is the BY MARIE Collection?

The BY MARIE Collection is a line designed directly by Marie Gas, available exclusively in stores and on bymarie.com. Inspired by her travels, it offers cashmere and silk pieces in delicate colors, with cuts that are both easy and assertive. Each piece reflects the designer's mindset: exclusivity, craftsmanship, and timeless elegance.

What are "Vacation Pieces"?

Vacation Pieces is a permanent selection of summery pieces, an ode to glamour, femininity, and spontaneous getaways. Available year-round on bymarie.com, because at BY MARIE, the desire to travel knows no season.

Does BY MARIE offer exclusives and collaborations?

Yes. BY MARIE regularly develops exclusive collaborations with carefully chosen designers, Monoki × BY MARIE capsule collection, Marie Lichtenberg exclusive, trunk shows of young designers like Violette Joaillerie… These pieces, produced in limited series, are available only at BY MARIE and reflect the very essence of our curation.

Where are the BY MARIE stores located?

BY MARIE has boutiques in Paris: 44 rue Etienne Marcel, 75002, and 8 Avenue George V, 75008; in Saint-Tropez: Place de la Garonne, 83990 Saint-Tropez; and in Marseille: 108 rue Paradis, 13006 Marseille. Each boutique is a carefully curated setting designed by Marie Gas: a space for meeting and sharing where the selection is dynamic, constantly evolving, and thoughtfully presented.

Can I check the availability of an item in store before going there?

Yes. Our customer service team can inform you about availability in each of our stores. Contact us at service@bymarie.fr or by phone at +33 140262603 or via WhatsApp at +33 615429467. Our teams will be happy to assist you and, if necessary, reserve an item for you within the specified timeframe.

 SECTION 3 — ORDERS

How do I place an order on bymarie.com?

Select the item you want, choose your size, and add it to your cart. Enter your shipping and payment details. You will receive a confirmation email as soon as we receive your order; it will be finalized and prepared once your information has been verified.

Has my order been successfully validated?

You will receive an initial confirmation email as soon as your order is registered, followed by a second email when it is approved and ready for shipment. In case of any issues (out of stock, payment verification), we will contact you immediately.

Can I place an order by phone?

Yes. Our customer service team can handle your order by phone and assist you in choosing the parts, delivery method, and payment through our secure system. This is a particularly popular option for large purchases or gifts. Contact us at service@bymarie.fr or via WhatsApp at +33 615429467

Is an item in my basket reserved for me?

No. Adding an item to your cart does not constitute a reservation. BY MARIE items are often in limited quantities and may be purchased simultaneously in-store or by another customer online. We recommend that you complete your order without delay.

Can I modify or cancel my order after it has been validated?

BY MARIE accepts cancellations as long as your order has not yet been processed by the store. After this stage, cancellation is no longer possible, but you can return items according to our returns policy. For any urgent address changes, please contact us immediately. Contact us at service@bymarie.fr or by phone at +33 140262603 or via WhatsApp at +33 615429467

How can I track the progress of my order?

You will receive email updates at each stage: confirmation, preparation, and shipping. From your BY MARIE account, you can view the status of your order in real time and find the DHL tracking number to locate your package at any time.

Can I pick up my order in store (Click & Collect)?

Yes. Click & Collect is available in our Paris, Marseille, and Saint-Tropez stores, with free delivery on certain items. Select this option at checkout, and you'll be notified by email as soon as your order is ready.

 SECTION 4 — DELIVERY

Does BY MARIE deliver worldwide?

Yes. BY MARIE ships worldwide via DHL Express, Monday through Friday. Shipping costs and delivery times are shown at checkout based on your destination.

Is delivery free?

Delivery is free for all orders over €300. Below this amount, shipping costs vary depending on the destination and the chosen method.

What are the delivery times?

In mainland France: 1 to 3 business days. Internationally: 2 to 5 business days via DHL Express, depending on the country. These delivery times are indicative; BY MARIE accepts no responsibility for delays related to customs clearance procedures or carrier issues.

Is there a courier delivery service in Paris?

Yes. A courier delivery service is available for Paris and its inner suburbs (Boulogne, Neuilly, Levallois, Issy-les-Moulineaux, Montreuil, Montrouge, etc.). This option is offered when you choose your delivery method. For any urgent or custom requests, please contact our customer service directly.

Can customs fees be added to my order?

Outside the European Union, customs or import duties may apply and are the responsibility of the customer. We advise you to check with your local customs authorities before placing your order.

In what currency are the prices displayed?

Prices are displayed in euros for France and the European Union, in pounds sterling for the United Kingdom and in US dollars for the rest of the world.

Do the prices include taxes?

For France and the European Union, prices are inclusive of all taxes (VAT), excluding delivery charges. For the United Kingdom and the rest of the world, prices are exclusive of taxes, customs duties, and delivery charges.

Are delivery charges included in the prices?

No, delivery charges are not included in the prices shown and are added at checkout.

Do I have to pay customs duties or import taxes?

For deliveries outside the European Union, customs duties and import taxes may apply in the destination country and are the responsibility of the customer. We recommend that you check with your local customs office before placing your order.

Can additional charges be applied during shipping?

Yes, additional charges may apply for the entry of goods into the destination country. During transit, DHL may contact you to request information necessary for customs clearance, and additional charges may apply.

Are there any specific requirements for deliveries to the United States?

 Yes, for orders exceeding $2,500, additional information may be required by U.S. Customs for clearance.

I haven't received my order — what should I do?

Contact us at service@bymarie.fr or by phone at +33 140262603 and also via WhatsApp at +33 615429467

SECTION 5 — RETURNS & REFUNDS

What is BY MARIE's return policy?

You have 14 calendar days from the date of receipt of your order to initiate a return. Items must be returned unworn, unwashed, undamaged, with their original tags and packaging, accompanied by the invoice and return form.

How do I make a return?

A return form is included with your order. If you can't find it, download it from the Shipping & Returns page. Notify us of your return by email, then ship the carefully packaged items to the BY MARIE address. BY MARIE strongly recommends DHL for returns.

Are the return shipping costs my responsibility?

Yes, unless the product received is non-compliant or has a proven manufacturing defect, in which case BY MARIE will cover the return shipping costs. Customs fees related to returns from abroad remain the responsibility of the customer.

Can I return an item directly to the store?

Yes. You can return an item ordered online to one of our BY MARIE stores, provided you meet the return conditions (14-day return period, item undamaged with tags). Our in-store teams will process your return.

When will I be reimbursed?

Once your return has been received and validated, the refund will be issued to your original payment method. Please allow up to 14 business days, depending on your bank. You will receive an email confirmation.

Is it possible to exchange an item?

BY MARIE does not offer direct online exchanges. To change the size or color, please contact us at service@bymarie.fr or by phone at +33 140262603 or via WhatsApp at +33 615429467. 

SECTION 6 — PAYMENTS

What payment methods are accepted?

BY MARIE accepts major credit cards (Visa, Mastercard, American Express) as well as PayPal and ALMA. Your payment details are processed securely by our certified providers and are never stored by BY MARIE.

Is payment in installments available?

Yes. Payment in 3 or 4 installments is available for all orders over €300. This option is offered during checkout. This solution is offered by ALMA in France and some other European countries. PayPal also offers a similar solution. 

When is my account debited?

For payments by debit card or PayPal, the charge is processed immediately. For credit cards, the amount is reserved for the order and the charge is finalized upon shipment. In case of cancellation before shipment, the reservation is voided and the funds are refunded by your bank.

Do the prices shown include VAT?

Yes, for customers residing in the European Union. Outside the EU, local taxes and customs duties may apply and remain the responsibility of the customer.

Can only one promo code be used per order?

Yes. Only one promotional code is applicable per order, and cannot be combined with other current offers unless explicitly stated otherwise.

My transaction was declined — what should I do?

A refusal can occur for several reasons: limit reached, incorrect information, or bank security measure. Check your information and try again, or contact your bank advisor. Our customer service team at service@bymarie.fr can also assist you.

SECTION 7 — SIZE GUIDE

How do I choose my size on bymarie.com?

On each product page, a link to the Size Guide provides access to a chart of measurements and international conversions. For personalized advice on fit, drape, or fabrics, our team is available by email and phone. Contact us at service@bymarie.fr or by phone at +33 140262603 or via WhatsApp at +33 615429467. 

Do all designers use the same sizing systems?

No. Each designer has their own sizing system, which can vary depending on their country of origin and their preferred cutting techniques. Consult the size guide for each item and feel free to contact us for further information; our team is thoroughly familiar with the specifics of each brand we feature.

Can I get advice on the cut before I buy?

Absolutely. Our in-store and telephone teams can advise you on cuts, drape, brand equivalencies, and even help you put together a complete outfit. This is precisely one of the strengths of a curated concept store: a human and expert touch at every step. Contact our Personal Shopper at +33 (0)6 13 50 11 79. 

Can I return an item if the size is not right for me?

Yes, within 14 days of receipt, provided the item is unworn and the tags are intact. If you have any doubts, please contact our customer service before placing your order; we can often anticipate sizing issues thanks to our in-depth knowledge of each designer.

 SECTION 8 — GIFTS & WRAPPING

Does BY MARIE offer gift wrapping?

Yes. Every BY MARIE order is carefully prepared in packaging that reflects our brand. For gift shipments, we can enhance the presentation and remove the invoice from the package upon request. Contact us at service@bymarie.fr or by phone at +33 140262603 or via WhatsApp at +33 615429467. 

Can I have my order delivered directly to the recipient?

Yes, absolutely. Simply enter the recipient's delivery address when placing your order; the billing address can be different. Remember to specify that the invoice should not be included in the package if you wish to keep it a surprise.

SECTION 9 — PERSONAL SHOPPER & LUXURY SERVICE

Does BY MARIE offer a Personal Shopping service?

Yes. At the heart of BY MARIE's DNA lies the idea of attentive and personalized service, extending far beyond the transaction. Our in-store teams are available to assist you in building your wardrobe, selecting a gift, or preparing for a special event. This personalized service is available directly on an item's page on our website, or you can contact our Personal Shopper at +33 (0)6 13 50 11 79 by phone or WhatsApp.

How do I book an appointment for personalized advice in store?

Contact our Personal Shopper at +33 (0)6 13 50 11 79 by phone or WhatsApp to arrange an appointment at the store of your choice. Our team will be delighted to reserve a dedicated time for you, away from the hustle and bustle, to explore the current selection in complete privacy.

Can I get advice online on putting together an outfit or a gift selection?

Absolutely. Our Personal Shopper service is available by phone or WhatsApp to help you choose an item, create an outfit, or find the perfect gift. Describe the occasion, your body type, your style, and your budget, and we'll offer you a personalized selection from our boutiques and bymarie.com.

Can BY MARIE search for a specific or out-of-stock part for me?

Yes. If you've fallen in love with an item that's sold out online or unavailable in stores, let our team know. Our teams will do their best to locate the item within our network, in stores, directly from the designer, or through our preferred contacts.

Does BY MARIE offer a wish list or layaway service?

Yes. In-store, our team can reserve an item for you for a specified period. Online, use the wish list feature to track your favorite items and receive alerts if their availability changes. To reserve an item online, please contact our customer service directly.

Do you organize private events or preview presentations?

Yes. BY MARIE regularly hosts exclusive events in its boutiques: trunk shows, preview collections, private parties, and collaboration launches. These special moments are announced via our newsletter and social media. To join our community and receive priority invitations, subscribe to the BY MARIE newsletter.

Does BY MARIE support purchases for special events?

It is precisely for these moments that BY MARIE's curative approach truly comes into its own. Our teams can assist you in creating a formal outfit, a travel wardrobe, or a jewelry selection for a wedding, gala, or special trip. Contact us in advance for personalized and confidential guidance.

Can I receive alerts for new arrivals that match my style?

Yes. By subscribing to the BY MARIE newsletter, you'll be the first to receive updates on new arrivals, exclusive collaborations, and seasonal selections. For an even more personalized experience, our team can note your preferences and contact you directly when new items that might interest you arrive.

SECTION 10 — JEWELRY & CARE

What role does jewelry play at BY MARIE?

For over 25 years, jewelry has been at the heart of the BY MARIE selection. For Marie Gas, jewelry is a passion, craftsmanship an obsession, and discovering young designers a vocation. Each piece, whether by Selim Mouzannar, Marie Lichtenberg, Violette Joaillerie, or any BY MARIE exclusive, is chosen for its unique character, the quality of its craftsmanship, and the emotion it evokes.

Are the jewels sold at BY MARIE guaranteed to be authentic?

Absolutely. BY MARIE works directly with each selected jewelry designer. All pieces are purchased directly from their source, guaranteeing their authenticity. If you notice a manufacturing defect upon receipt, please contact our customer service department immediately.

How do I care for my gold or vermeil jewelry?

To preserve the brilliance of your gold or vermeil pieces, avoid all contact with water, perfumes, creams, and household cleaning products. Remove them before any sporting activity or bathing. Gently wipe them with a soft cloth after each wear, and store them away from light in their original case or a non-abrasive fabric pouch.

How do I care for my silver jewelry?

Silver naturally oxidizes when exposed to air; this is an inherent characteristic of the material. Store your coins in an airtight, tarnish-resistant bag. To restore their shine, use a silver polishing cloth, free of abrasive products.

How do I care for my jewelry adorned with precious or semi-precious stones?

Precious stones (diamonds, rubies, emeralds, sapphires) can be cleaned with lukewarm, slightly soapy water and a soft brush, then rinsed and dried with a soft cloth. For semi-precious or porous stones (opal, pearl, turquoise, coral), avoid all contact with water and chemicals; simply wiping is sufficient.

How to care for enameled or costume jewelry?

Enamel jewelry is sensitive to impacts and chemicals. Avoid water, perfumes, and prolonged perspiration. Store them separately to prevent scratches, and away from direct sunlight to preserve the vibrancy of their colors.

Can I have a piece of jewelry purchased from BY MARIE repaired?

For any repair or restoration request, please contact our customer service department or visit us in store. Our team will direct you to the designer or partner workshop best suited to your item.

How to travel safely with your jewelry?

Use a rigid organizer or individual pouches to prevent tangling and bumps. Slip your earrings into a shirt button to avoid losing the clasps. Always carry your most precious pieces in your carry-on luggage, never in checked baggage.

SECTION 11 — NEWS BY MARIE

How can I stay informed about the latest news from BY MARIE?

By subscribing to the BY MARIE newsletter, you'll receive early access to new issues of the Journal, in-store arrivals, collaborations, and event invitations. It's a way to join a community united by a love of beauty and a curiosity about the world.

Is BY MARIE present on social media?

Yes. Find BY MARIE on Instagram @byamariestore to follow new selections, behind-the-scenes glimpses of the boutiques, Marie Gas's travels, and designer discoveries in real time. It's the perfect place to experience the BY MARIE universe every day and be among the first to know about our exclusives.vitiated.

How to contact BY MARIE to propose a partnership or editorial collaboration?

BY MARIE is always open to encounters and collaborations that resonate with its values: high standards, craftsmanship, and uniqueness. For any partnership or collaboration proposals, please contact our team at service@bymarie.fr, specifying your project.

SECTION 12 — DISCOVER BY MARIE

Who is the founder of BY MARIE? 

BY MARIE was founded and is led by Marie Gas, a passionate fashion curator who has spent over 25 years seeking out exceptional designers. Her travels constantly fuel her vision: she selects each piece for its singular character, artisanal craftsmanship, and emotional power. This exacting eye, combined with a generosity in sharing, is what makes BY MARIE far more than a concept store , it is a world unto itself.

Is BY MARIE a luxury boutique? 

BY MARIE defines itself first and foremost as a multi-brand luxury concept store, built on curation and rarity. You will find pieces from established designers and emerging talents alike: fashion, jewellery, and accessories selected for their artisanal craftsmanship, singularity, and often limited editions. Marie Gas applies her exacting standards to every detail, from the selection of pieces to their presentation in-store, through to the quality of service. BY MARIE embodies a living luxury, accessible to those who share a taste for beauty and authenticity.

Where are the BY MARIE boutiques?

 BY MARIE is present in four cities:

• Paris: 44 rue Etienne Marcel, 75002

• Paris: 8 Avenue George V, 75008

• Saint-Tropez: Place de la Garonne, 83990

• Marseille: 108 rue Paradis, 13006

Each boutique is a space conceived by Marie Gas: a carefully crafted scenography, a vibrant and ever-changing selection, a place to meet as much as to shop. You can also find the full selection on bymarie.com, with worldwide delivery.

Is BY MARIE open on Sundays?

 Opening hours vary by boutique and season, particularly in Saint-Tropez where hours are adapted to the summer rhythm. For the exact hours of your chosen boutique, please contact our customer service team at service@bymarie.fr, by phone at +33 140 262 603, or via WhatsApp at +33 615 429 467. Our team will be happy to assist you in real time.

How do I shop online? 

Shopping on bymarie.com is simple and secure. Browse our selections clothing, jewellery, bags, accessories, lifestyle and click on the piece that catches your eye. Choose your size (a size guide is available on each product page), add it to your cart, and complete your order by entering your delivery and payment details. A confirmation email is sent upon receipt, followed by a second one at dispatch. You can also place an order by phone or WhatsApp if you prefer to be guided through your choice.

Can I visit bymarie.com from abroad? 

Absolutely. bymarie.com is accessible anywhere in the world and adapts to your location: prices are displayed in euros for France and the European Union, in pounds sterling for the United Kingdom, and in US dollars for the rest of the world. BY MARIE ships via DHL Express worldwide, Monday to Friday.

How can I stay informed about BY MARIE news? 

The best way to experience the BY MARIE universe on a daily basis is to subscribe to the newsletter at bymarie.com , you will receive new arrivals, exclusive collaborations, and invitations to private events in advance. You can also follow BY MARIE on Instagram @bymariestore for behind-the-scenes boutique content, Marie Gas's travels, and designer discoveries. And as a bonus: your first sign-up earns you a 10% discount code on your first purchase.

Does BY MARIE offer only womenswear? 

The BY MARIE selection is primarily designed for women: ready-to-wear, jewellery, bags, shoes, and accessories, with a strong focus on unapologetic femininity and artisanal craftsmanship. You will also find lifestyle and home décor pieces, fragrances, and candles that extend the BY MARIE art de vivre beyond the wardrobe.

What is the difference between bymarie.com and the physical boutiques? 

bymarie.com offers the core selection available in-store, with the same editorial standards. However, certain exclusive or very limited-edition pieces may only be available in-boutique. Conversely, some online references may not be stocked at every location. To check the availability of a specific piece at a given boutique, our customer service team is on hand to guide you.

Does BY MARIE offer archives or private sales? 

Yes. An Archives section is accessible on bymarie.com, featuring pieces from past seasons, often at reduced prices. For private sales and events, the newsletter and the Instagram account @bymariestore are the preferred channels to be among the first to know.